For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Ottawa Computech shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Ottawa Computech may reimburse shipping charges related to the return or exchange of defective products.

IMPORTANT NOTE:

In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If Ottawa Computech, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 25% will be assessed.